Privacy Policy

1. Who We Are

Blue Wave Home Services (M. Burns LLC) is a licensed plumbing contractor based in Palm City, Florida. We operate the website at www.bluewavehomeservices.com. Questions about this policy can be directed to us at m.burnsllc@gmail.com or by calling (772) 214-4319.

2. Information We Collect

When you submit a service request form on our website, we collect:

• Your name
• Phone number
• Email address
• Service type requested
• City or general location
• Description of the problem
• Whether the request is an emergency
• The page you submitted the form from
• UTM tracking parameters if present in your URL (from ads or referral links)

We also automatically collect standard website analytics information such as browser type, pages visited, and referral sources when analytics tools are enabled on this site.

3. How We Use Your Information

We use the information you submit to:

• Respond to your service request by phone, text, or email
• Schedule or estimate plumbing services
• Send follow-up communications related to your request
• Improve our website and services

4. CRM and Third-Party Tools

We may route lead information through GoHighLevel, a customer relationship management (CRM) platform, to manage service requests and follow-up communications. Your information may be stored within GoHighLevel's systems subject to their privacy policy. We do not sell your information to third parties.

5. SMS and Call Communications

By submitting a form and checking the consent box, you agree that Blue Wave Home Services and/or its communication tools may contact you by phone, text message (SMS), or email regarding your service request. Standard message and data rates may apply for SMS. You may opt out of SMS communications at any time by replying STOP.

6. Analytics and Tracking

We may use Google Analytics or Google Tag Manager to understand how visitors use our website. These tools may use cookies to collect anonymous usage data. Analytics cookies are only loaded after you accept them via our cookie consent banner.

7. Google Maps and Embedded Content

Our website may display embedded Google Maps. When you interact with a Google Maps embed, Google may collect information according to their own privacy policy. We have no control over data collected by Google through embedded content.

8. Data Security

We take reasonable technical measures to protect the information you submit through our website. However, no internet transmission is 100% secure. For urgent matters, we recommend calling us directly.

9. Your Choices

You may request that we delete your contact information from our records by emailing us at m.burnsllc@gmail.com. You can manage cookie preferences through our cookie consent banner or your browser settings.

10. Contact Us

Questions about this privacy policy? Contact us:
Blue Wave Home Services / M. Burns LLC
Palm City, FL 34990
Phone: (772) 214-4319
Email: m.burnsllc@gmail.com